Frequently Asked Questions
- Is it possible to send us the watches on approval?
- What are the possibilities for a personalized watch?
- How can we have our design made?
- Do we have to pay for the design?
- What is the minimum number of watches we have to order?
- How can we place an order?
- Can I change my order quantity?
- What are your terms of payment?
- How will the watches be delivered?
- What is the average delivery time?
- Where do you deliver?
- What will happen with our contact details?
- How will you handle the privacy of our company?
- What exactly is covered by the guarantee?
- How long is the period of guarantee?
- What to do if we have a questions or a complaint?
Is it possible to send us the watches on approval?
We offer you the possibility to receive samples on approval for 30 days. If you decide to keep the samples, you will be invoiced automatically after 30 days.
What are the possibilities for a personalized Watch?
| Dial: | a) A logo in 2D en 3D b) A completely personalized dial |
| Engraving on de back: | logo | text | number |
| Engraving on the side of the case: | logo | text | number |
| Engraving in the clasp : | logo | text | number |
| Engraving in the crown (min. order 1.000 watches) |
logo | text | number |
How can we have our design made?
1) Select a model and a version.
2) Choose the possibilities to personalize your watch.
3)Send your choices and your logo (in Illustrator Eps format) to Info@chronowatches.nl.
4) Within 3 working days we will send you two different, digital designs by E-mail.
Do we have to pay for the design?
For each model you order, the first 2 digital designs are free. After this, the price is € 17,50 for each design.
What is the minimum number of watches we have to order?
| Swiss Military by Chrono watches: | 5 watches |
| Mechanical watches: | 10 watches |
| Quartz chronograph watches: | 25 watches |
| Quartz analogue watches: | 50 watches |
Within a few days after agreeing with our proposal, you'll receive your invoice with an overview of the watches you've ordered and the expected delivery date. Once we have received your payment, we'll start with the production of your watch.
Can I change my order?
During the design process you can change whatever you like. After you've placed your order, changes can still be made by contacting us by phone. Once you've paid your invoice, it's no longer possible to change the design of your watch.
What are your terms of payment?
In The Netherlands you pay 70% within 14 days after your written order. Within 14 days after delivery, you'll pay the remaining 30%.
In all other countries you pay 100% within 14 days after your written order.
How will the watches be delivered?
All watches will be delivered in a standard box, with the instructions for use, a 'Swiss Made' certificate, Swiss Made-tag and twelve months international guarantee.
What's the average delivery time?
After we've received your payment, the watches will be delivered within 3 to 6 weeks.
Where do you deliver?
We deliver world-wide, according inco terms ex works Alkmaar.
What will happen with our contact details?
Your privacy is very important to us. We are committed to earning your trust by safeguarding your personal information. All the information you provide to us is securely maintained and is kept strictly confidential. We do not, and will not, sell or rent our customer lists to other companies.
How will you handle the privacy of our company?
We respect your privacy. If you like, we'll be happy to sign a Non Disclosure Agreement.
What exactly is covered by the guarantee?
Our watches come with a full year's international guarantee. In case of a defect during this period your watch will be repaired or replaced free of charge.
Not covered by the guarantee are:
- Excessive and unusual wear and tear
- Any defect arising from accident, mishandling, incorrect or abusive use
- The batteries
- The glass
- Crown/screw
- The watch strap
- Inexpert or unauthorised repair
Some good advice to extend the life span of your watch:
Always make sure that the crown is pushed in to prevent moisture from entering your watch. Avoid severe shocks, chemical products and magnetic fields.
How long is the period of guarantee?
The international guarantee for our watches is 12 months.
What to do if we have a question or a complaint?
Please contact us at:
Chrono watches Switzerland | Kennemerstraatweg 71 | 1814 GC ALKMAAR | The Netherlands | Tel. +31 (0)72 - 5321362 | Fax. +31(0)72 - 5321460 |
E-mail: Info@chronowatches.nl
If you haven't found the answer to your question, please get in touch with our customer service.